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Contact Us

Contact Us


Postal Address

PO Box 26 Nelson Road Point Lonsdale 3225

  • Provide Feedback

    Bellarine Community Health is wholly committed to improving our services through your experiences.  We have built a responsive feedback system to manage your feedback fairly, promptly, confidentially and without retribution.

    We also have consumers involved in evaluating consumer feedback and discussing options for implementing quality improvements.

    How to provide feedback

    Clients, their families and carers are invited to provide feedback – positive or negative.

    If you feel comfortable, you can discuss your concerns directly with the staff member involved or request to speak to a more senior person. Feedback can also be provided over the telephone to any of our locations.  If your feedback can be resolved immediately, it will be done so, otherwise it is directed to our Quality and Compliance area for resolution.  All verbal feedback, positive or negative is recorded.

    Written feedback can be provided on our "Have Your Say" Form available at reception or downloaded from our website (below). Have Your Say Forms can be lodged at the reception of any of our health centers, via email or post.


    Your feedback is confidential and will have no impact on any future care or treatment that you may require.

    What happens next?

    Bellarine Community Health will review the feedback and conduct any necessary investigation and improvements. You will be notified of any outcomes.

    How we have actioned your feedback.

    Feedback at community forums identified a need for a support service to help clients navigate the Australian Government's My Aged Care System.
    Information sessions are now run weekly from our Portarlington and Point Lonsdale sites.

    Residents in the Portarlington area requested more access to Podiatry in the region. BCH has established a fortnightly Medicare Benefits Scheme clinic to provide additonal resources.

    What if Bellarine Community Health cannot resolve your feedback?

    If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC: Fill out a complaint form online at or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

© Bellarine Community Health 2018 

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