At Bellarine Community Health, we practice Person and Family Centred Care because we see better health results when people are supported to participate in decisions about their care or treatment.
We also believe that we get a better health service when the community are invited to tell us what works and what doesn’t, where there are gaps in the service and where there are opportunities to do things better.
We call these practices consumer and community participation. These practices enable us to:
- better plan, design and deliver services that meet user needs
- gather feedback about service delivery
- monitor the quality of our services.
There are many ways you can get involved in your local community health service, from being a member on the Board of Directors, by volunteering or providing feedback on your experience when visiting or working with Bellarine Community Health including:
Consumer and Community Advisory Group
Bellarine Community Health (BCH) is committed to engaging the experiences, views and expectations of consumers and the community as the cornerstone of a better health service and better health outcomes.
The Community Advisory Group (CAG) was developed ‘to ensure clients, carers, families and communities can participate in developing, sustaining and improving the health services and wellbeing programs they need’.
The CAG is an integral mechanism to strengthen and improve the practice of consumer and the community engagement processes across Bellarine Community Health. The Community Advisory Group (CAG) provides advice to the BCH Board on the planning, delivery and evaluation of community health and care from a client or community perspective.
Regular meetings ensure that the CAG can regularly discuss topics and provide key feedback to Bellarine Community Health’s Board.
What are the responsibilities of members?
Members of the Community Advisory Group (CAG) play a key role at Bellarine Community Health (BCH) and within the community and may include but not limited to;
- Providing input into key strategic planning of BCH
- Providing advice and making recommendations to the BCH Board
- Identifying and advising on priority areas or issues
- Providing advice on processes to identify and engage consumers and the community
- Advocating on behalf of the community
- Reviewing consumer feedback, to identify and inform continuous improvement
How are members appointed?
Application to join the Community Advisory Group (CAG) is via self-nomination. Nominees are reviewed by the current CAG members and suitable applicants are selected to achieve a diversity of skills, interests and consumer/community views. Consideration is also given to support a gender mix and diversity in CAG membership, this includes selection to enable representativeness across health needs, service use, location and age.
Need more information?
If you would like to be involved or find out more about the CAG or other ways you can be involved, please contact the Community Engagement & Development Manager on (03) 5258 0814 or email@example.com - alternatively, click here for more opportunities.