Am I eligible?


To receive a Home Care Package, you will firstly need to register with My Aged Care.

You will then be referred for a face-to-face assessment to find out whether you are eligible. If eligible and once a home care package becomes available, you will receive a letter from My Aged Care to let you know you have been assigned a package. The letter will set out the level of home care package that has been assigned to you and include a unique referral code. Packages are allocated fairly through the national priority system, based only on date of approval and priority for care. 

There are four Home Care Package levels:

  • Level 1 - supports people with basic care needs
  • Level 2 - supports people with low-level care needs
  • Level 3 - supports people with intermediate care needs
  • Level 4 - supports people with high-level care needs
Each level of home care package provides a different subsidy amount, determined and paid by the Federal government. This amount is paid to an approved home care provider which you select. The subsidy contributes to the total cost of delivering care to meet your individual needs. It is also expected by the government that you will contribute to the cost of your care where your personal circumstances allow.

If you are not eligible for a Home Care Package, you may still be eligible for services under the Commonwealth Home Support Program, or you can access services privately.